Patient information - Gisborne Medical Clinic
IN AN
EMERGENCY
CALL “000"
Mon: 9am – 5pm
Tues: 9am – 5pm
Wed: 9am – 5pm
Thurs: 9am - 5pm
Fri: 9am – 5pm
Sat & Sun: Closed
Patient information
Results follow up:
If your GP orders blood, radiology or other tests during your consultation, they will usually tell you how long you can expect it to take for the test results to be received by our practice, which will vary depending on the type of tests ordered.
As a general guide:
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most radiology reports (such as an x-ray, ultrasound, CT and MRI) and ECG reports are sent to us within 48 hours;
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most blood test results are sent to us within 48 hours, however some test may take up to fourteen days;
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urine test results are usually sent to us within three working days;
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faeces test results are usually sent to us within five working days;
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fungal analysis results usually take one week for a preliminary result, and four weeks for the final result.
Walk-ins and Home visits
WALK-INS
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Our clinic is able to service walk-ins depending on the GP’s discretion and availability. Priority will be given to those patients with a dedicated appointment time, thank you for your understanding.
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HOME VISITS
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Home visits can be arranged on a case-by-case basis for regular patients that are unable to come to the clinic due to severity of their illness or lack of mobility. This depend on the availability of our doctors. Home visits are at the GP’s discretion and are charged a fee which can have significant out of pocket cost. Please be aware that home visits are not for emergencies and if you have a medical emergency then phone 000 or present to the nearest hospital.
Communication Policy
Receiving and Returning Phone Calls
For general inquiries, our reception staff is ready to assist you with the best possible service and information. If your matter is urgent, please notify us so it can be addressed promptly.
If you need to speak with your doctor and call the Clinic, you may be asked to leave a contact number. For urgent matters, your doctor or the practice nurse will take your call immediately.
Please note that in many cases, the doctor or nurse may not be able to provide advice over the phone. Gisborne Medical Clinic prioritizes the accuracy of medical advice and encourages patients to visit the clinic in person whenever possible.
Email Correspondence
Due to the Privacy Act and Accreditation Standards, we cannot send medical records, results, referrals, etc., via email as they are not encrypted and email servers may be located outside Australia. For urgent or emergency situations, please call the clinic at (03) 9819 6616, and our receptionists will assist you.
Results and Correspondence
Feel free to call us to check if your test results or other clinical correspondence have been received. Please allow 3 to 5 days for routine test results unless marked urgent by your doctor. A follow-up appointment will be needed to discuss abnormal results or certain types of clinical correspondence. Patients with abnormal results will be contacted by phone or letter. If your results are normal, you will not be contacted unless decided otherwise by your treating practitioner.
Reminder Recalls
To support preventative health assessments and educate patients about necessary tests as recommended by the Royal Australian College of General Practitioners (RACGP), your doctor may include reminders in your medical record. Our practice nurse will contact you to discuss these appointments. If you change your telephone number or address, or if you prefer not to receive these reminders, please inform our practice nurse.
Patient Feedback
Our practice respects your right to provide feedback confidentially. Suggestions to improve our services are welcome, and we encourage you to complete a suggestions or complaints form available at the front desk. If matters remain unresolved, patients can escalate complaints to the Health Complaints Commissioner at 1300 582 113.
SERVICES WE OFFER
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Children’s immunisation
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Travel Vaccinations
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Chronic Disease management
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Health Assessments and Care planning
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Iron Infusion
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Onsite minor procedures
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Workcover and TAC
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Aboriginal and Torres Strait Islanders’ health
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Medicinal Cannabis
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Family medicine
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Women and Men’s health
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Skin Cancer checks and treatment
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Referral to psychologists and Mental Health Care Plans
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Referrals to specialists and/or Allied Health providers
Privacy Policy – Gisborne Medical Clinic
At Gisborne Medical Clinic, no information is collected without the patient's written or implied consent. All information gathered is used to provide comprehensive patient care and is collected in a way that ensures privacy and confidentiality
Please notify us of any changes to your details to keep our information accurate and up-to-date. Identifiable patient information will not be released to third parties without consent. However, there may be instances where a doctor is required to release personal health information without express consent, such as in extreme emergencies or when legally mandated.
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Gisborne Medical Clinic uses a fully computerized medical records system. Each doctor and employee has a unique password for access, and information is backed up daily. Administrative staff with access to your personal health information have signed confidentiality agreements. Some medical information, such as pathology results, is directly downloaded into your medical record and encrypted to ensure confidentiality.
General Informations
CONSULTATION HOURS
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Monday: 09:00am – 05:00pm
Tuesday: 09:00am – 05:00pm
Wednesday: 09:00am – 05:00pm
Thursday: 09:00am – 05:00pm
Friday: 09:00am – 05:00pm
CAR PARK
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On-street parking is available at Hamilton St, and limited onsite parking
ACCESS
Gisborne Medical Clinic is located on 9A Hamilton Street. Wheelchair access is through the back door of the premises, located in the parking at the back of the practice.
AFTER HOURS AND EMERGENCY CARE
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If you require a doctor outside of our operating hours, you can call National Home Doctor Service on 137 425 (13 SICK). If there is an emergency, please call 000.
APPOINTMENTS
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Appointments can be made via telephone or online through our website. Emergencies will always be given priority. If experiencing an emergency, please ensure you give all details to our reception staff, so we can ensure we get you in as soon as possible.
Longer consultations are available, please advise the reception staff if you require extra time.
APPOINTMENT TYPES
Standard Consult
These are 10-minute appointments with a GP. They are suitable for most acute medical problems and are best suited to one main issue. Often one or two small other items can be included, such as a repeat script or blood pressure check.
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Long consult
These are 20-minute appointments with a GP, which allows for the care of more complex concerns or when you have a list. If you have a few things you want to discuss, or if you are wanting a check-up and have not seen a doctor for some time, this appointment type may be the most suitable for you.
Skin Check
These are 20-minute appointments with a GP for a ‘top-to-toe’ check of your skin. These checks are often recommended for people who have already had skin cancers removed, a family history of melanomas, or have multiple spots that they are concerned about.
Cervical Screening Test (Pap)
Staying up to date with your Cervical Screening Tests is one of the best ways to avoid cervical cancer. You can book these checks with one of our doctors or one of our nurses at our popular Well Women’s Clinic.
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Mental Health Care Plan
These are 20-minute appointments with a GP which includes time completing an assessment and then developing a plan for your mental health. This plan can then be used to refer you to Medicare subsidised visits to psychology services (you can receive up to 6 visits from the initial plan). These plans cannot be completed in a Standard 10-minute Consult.
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Mental Health Care Plan Review
If you have already completed a Mental Health Care Plan with us here at Barton Lane Practice, there may be times you need it updated in a ‘Review’. These are 15-minute consults with a GP to make sure the plan still meets your needs and can be used to access more psychology service visits, up to the maximum of 10 per a calendar year.
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We offer telehealth consultations. Please call (03) 5414 2855 for more information
FEES AND BILLING ARRANGEMENTS
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We are a bulk bill medical practice, if you do not hold a valid Medicare card then a private fee will be charged
Emergency and After-hours care
"In an emergency, call TRIPLE ZERO (000). Dial 106 if you have a hearing or speech impairment
If you or someone you know is experiencing a mental health crisis, call triple zero (000) or Lifeline on 13 11 14.
If you need help for an unexpected medical issue outside out opening hours, there are after-hours healthcare options that don’t involve a trip to the hospital emergency department. These options include telephone helplines, pharmacies, after-hour doctor and medical clinics or a doctor visiting you at home.
After-hours health services are services that are available to you when our clinic is closed. However, they are not a hospital emergency department. They can manage problems that don’t need the emergency department but can’t wait for a GP to be available. You can find health services near you using the healthdirect Service Finder. You can also call healthdirect on 1800 022 222 to speak to a nurse for advice about which service is right for you."
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Other after hours services:
Kyneton Hospital Urgent Care (24Hrs) 5422 9900
Nurse on call (24hrs) 1300 6060 24
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